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Patient Traders at Home FAQs

For Questions and Email Assistance goto:

Q:  System Requirements?
A:  The Software works only with the Windows version of Excel.  If you wish to use the Software on an Apple Mac, then you can use Parallels for the Mac which enables the Windows version of Excel to run on a Mac. (It really works!)


Q:  Subscription for One Computer? 

A:  Each subscription is valid for one machine only in order to avoid the sharing of subscriptions between multiple users. If for some reason you need to change computers and move the Software to your new computer, please get in touch with us.  You can run two or more instances of the same software on the same computer to allow the user to follow multiple stocks at the same time. To do this, rename the software filename to include the stock symbol.

Q:  Credit Card Requirement for Free Trial?
A:  No, we don't require credit card details to start a trial. The only information we require is your email address so we can send you a Trial Activation Code.  You will receive an email with the 'Patient Traders at Home' software along with an Activation Key. Detailed instructions on how to install and activate "Patient Traders" software will be included.  The 14 day trial starts once you have activated the Software.

Q:  Free 14 Day Trial Over?
A:  If you haven't yet purchased a subscription, the "Patient Trader" software will stop working and you will no longer be able to receive financial updates.

Q:  Pricing and Billing?
A:  You can see details of our pricing and purchasing a subscription on the Subscription page.  Select the subscription that suits your need.  You will be prompted to enter your email address and payment details.  Please enter the same email address you used to sign up for the trial.  On receipt of a successful payment, your subscription API/License Key will be emailed immediately.  

Q:  Secure Payments?
A:  The details relating to your payment information are transmitted over a secure encrypted connection with Secure Socket Layer (SSL) directly to the payment platform.  For this reason, at no time during the purchase procedure are we able to know, and then to keep on file your credit card number.

Q:  Making Payments and Cancellation Requests?
A:  Drop us an email to if you wish to cancel your subscription so that you don't get charged again for another period (month/year).  You will be able to continue using the software for the rest of the period you have already paid for.  We don't provide partial refunds if the cancellation occurs partway through a month/year.

Q:  Support?
A:  Email support is available for all trial and subscription users.  We monitor closely the Emails received.  Priority and telephone/Skype support can be arranged for an additional monthly fee.  We can provide training catered to your needs.  Please contact us to discuss.

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